A. TRY BEFORE BUYING
We offer a 7 night trial period to let you sleep with our products before you commit to buying. A hold will be applied to your card, which may appear as “pending” or “processing.” At the end of your trial, your card will be charged.
If you choose not to keep it after 7 nights, initiate a return by emailing us at hello@buffy.co. We’ll void the hold on your card and the funds will be released back into your bank account or credit card within 2 days.
If you initiate a return near the end of your trial, your card may be charged when your trial ends, even if your Buffy is in transit back to us. Rest assured, your order will be fully refunded once we receive your return.
We also accept returns up to 50 nights after your purchase as a traditional refund that will appear in your account within 5-10 days.
Returns must be initiated over the phone. If you choose to return your Buffy within 50 days, but have not initiated a return with us, we are unable to verify your return and refund you. We do not refund shipping costs or process returns if you do not initiate a return with a Buffy representative.
We’re a young company and really appreciate your feedback. We prefer to speak to our customers who want to initiate a return because we have a few return options that are better explained over the phone. Our goal is to make this return easier for you, reduce our carbon footprint, and also help you give back to your community.
B. IMMEDIATE PURCHASE
When you buy Buffy without using our Try Before Buying offer, you are still covered by our 50 night return policy. You can initiate a return for any reason within 50 days by emailing hello@buffy.co. Returns will be refunded to the original form of payment. Initiate a return by giving us a call and when we receive your Buffy, we will promptly issue a refund.
C. COVERED DEFECTS
Manufacturing defects may be covered after the 50 day return policy on a case-by-case basis. If you think your Buffy has damage or a defect that was not the result of improper use, please email hello@buffy.co.
D. WHAT IS NOT COVERED
Problems and issues that result from normal wear and tear or improper use are not covered.
This includes but is not limited to:
1. Normal wear and tear.
2. Any improper use of the comforter.
3. Minor imperfections such as slight cosmetic flaws.
4. Stains, tears, burns, and discoloration that occur over time and/or are caused by the user.
5. Any comforter purchased from a non-authorized Buffy distributor.
6. Allergies or sensitivities to fabrics or materials.
7. Damage caused by animals, rodents or children.
8. Naturally occurring aromas from lyocell, polyester, or other materials.
